Grievance Redressal & Fair Practice Policy
This policy explains how an applicant can raise and escalate a concern about CI Fintech’s communication, handling of information or loan-facilitation support.
Level 1 — Customer Support
Email support@cifintech.com with the subject “Customer Complaint”, call +91 63073 86491, or write to AVL 36, Sector 36, Gurgaon – 122004. Include your name, registered phone number, application or lender reference if available, and a clear description of the concern.
Level 2 — Grievance Escalation
If the first response does not resolve the matter, reply to the same email thread and use the subject “Grievance Escalation”. Ask for review by the Grievance Officer and include the earlier complaint reference and the outcome you are seeking. We will review the relevant records and provide a reasoned response or status update.
Concerns involving a lender
Where a complaint concerns a lender’s credit decision, pricing, charges, disbursal, servicing or recovery conduct, you should also contact that bank or NBFC through the grievance details in its official documents or website. If the lender’s internal process does not resolve the issue, you may use the applicable ombudsman or regulatory channel available for that regulated entity. CI Fintech cannot overturn a lender’s decision.
Our fair-practice commitments
- We do not promise guaranteed approval, rates or disbursal.
- We do not charge applicants upfront fees, file-processing charges or advance commissions.
- We explain that lender approval and terms remain subject to lender criteria.
- We seek to communicate respectfully and avoid misleading or coercive practices.
- We never ask for banking passwords, UPI PINs, card PINs, CVVs or OTPs.
- We handle applicant information in line with our Privacy Policy.